SELF-SERVE ORDER UPDATES

Reduce Response Times, Unlock Hidden Revenue

Let customers update orders themselves, use AI to recommend items they'll buy, and empower your team to provide service that grows your business.

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SELF-SERVE CUSTOMER PORTAL

See response times instantly drop with self-serve order updates

Shopify stores using Cleverific slashed support tickets by 90%, freeing up 41 hours monthly. Customers update addresses, swap sizes, change quantities, and cancel orders—all on their own. Result: 1,992 days of wait time eliminated, CS teams focused on high-value work, and frustrated shoppers transformed into loyal fans.
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AI RECOMMENDATION ENGINE

Turn order changes into higher AOV opportunities

When customers change their orders, why not suggest items they'll actually love? Cleverific makes it easy to add personalized recommendations right when customers are most engaged. They get products they'll appreciate, and you see higher order values.

CUSTOMIZATION CONTROLS

Customize exactly how customers can edit their orders

Control which modifications customers handle themselves—address changes, product options, quantities, cancellations—and which require staff approval. Set time-based rules, order-specific permissions, and fraud prevention limits.

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TESTIMONIALS

What our customers say

“We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem. Our customers have really enjoyed this experience and utilize it quite often.”

IT and Web Development Operations, KUIU Hayden Jones

“We’ve been able to elevate our entire customer experience. It's not just about saving time; it's about providing a better experience for our customers.”

Digital Product Manager, Fracture Jackson Bodiford

“More customers are self-service editing than those who used to reach out to us. We have about four self-serve changes a day. This saves time for customer service and reduces our shipping costs.”

Operations Manager, Peter Manning NYC Nikola Jovanovic
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SUCCESS STORY

Fracture, a custom print company, saw immediate results after adding Cleverific's self-service customer portal when Shopify slowed down their order modification process. Instead of asking customers to wait for support, customers now handle their own cancellations and reorders without hassle. The results speak for themselves: 87% reorder rate, 18% of customers spending more on their second order, and a customer service team that can finally focus on what matters—providing personalized photo editing and quality care.

POWERFUL FEATURES
 

The customer service game-changer for Shopify merchants.

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Self serve order updates

Self-service order management that reduces response time, eliminates tickets, and transforms customer experience.

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AI Recommendations

Smart product recommendations that turn order changes into revenue opportunities.

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Highly customizable

Flexible security rules that give you complete control over what customers can modify.

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Integrations

Seamless connections with your tech stack—Shopify Flow, ERPs, ShipStation, NetSuite, SAP, ShipHero and more.

Cleverific, a proven partner since 2014

From boutique brands to enterprise retailers, thousands of merchants rely on Cleverific to streamline order management and empower customers. Our self-service platform has processed millions of orders across diverse industries including apparel, food & beverage, health & personal care, home goods, and electronics.